Broadband Engineer Help Page
Our Broadband Engineers are here to help with all your internet problem please contact us on 0800 0132341 to book a service today and be up and running in no time. Also, feel free to use our free broadband speed test facility to test your broadband connection. Simply click below to start the test. The results shown will give an indication of your connection speed. You can use this information to see if your actual speed matches your expected speed, i.e what you’re paying for.
Local Broadband Engineers
E.G you are paying for the 8mb connection and your actual speed is 1mb, there may be problems with your internal wiring causing the loss of speed.
Speed Test requires, at least, version 8 of Flash. Please update your client.
If your results are lower than expected, first check a few simple things.
– Your distance from the telephone exchange. Go to the BT line check facility, this will determine your maximum speed available based on your distance from your local exchange.
– Have you got all filters in every phone socket that has a device connected including fax machines, sky boxes, answer machines etc
– Is your normal phone line faulty, i.e do you have noise on the line, cutting out or ringing problems? If so there may be a line fault