Speed Test and Information

Broadband speeds explained


When we talk about broadband speed test, it’s important that we’re clear on exactly which speed we’re talking about. Broadly speaking, there are two different types of broadband speed.

Speed from the exchange to your router: Also known as the access line speed, this is the maximum speed between your local telephone exchange and your broadband router. The speed and quality of this connection depends on how far away you live from the exchange.

If you’re a Fibre customer, the distance you are from the local exchange will not impact your broadband speeds. All the vital fibre equipment is located closer to you in your local street cabinet (usually green), so the distance between there and your home is important.

Broadband Speed you experience in your home: The actual speed you experience on your computer, games console or any other device connected to your broadband network is known as your throughput speed. This will be lower than your access line speed, as it is affected by factors such as the layout of your home, if you are using a wireless connection and how many devices are connected to your network.

You can find more information about the technical terms used when talking about broadband in our glossary of broadband speed terms.

How download speeds affect you

Your broadband speed test dictates how quickly you can do activities online, such as browse the internet or download programmes. We’ve put together the table below to help you understand what this may mean for you.